Fees & charges
A clear summary of what tenants and landlords pay when letting through Dwellings Group.
At a glance
- Tenants only ever pay rent, a capped deposit and the other charges permitted under the Tenant Fees Act 2019 — no hidden admin fees.
- Landlord fees depend on the level of service you choose, from tenant find only through to full management.
- Tenant deposits are protected in a government-authorised tenancy deposit scheme.
- Get in touch for a current, no-obligation quote for your property.
Tenants
Under the Tenant Fees Act 2019, the only payments we can charge a tenant in connection with a new or renewed tenancy are:
- Rent.
- A refundable holding deposit to reserve a property (capped at one week's rent).
- A refundable tenancy deposit (capped at five weeks' rent for annual rent under £50,000, or six weeks' rent above that).
- Payments to change the tenancy at the tenant's request (capped at £50, or reasonable costs if higher).
- Payments for early termination of the tenancy, at the tenant's request.
- Utilities, communication services (phone/broadband/TV licence), Council Tax, and a default fee for late rent payment or a lost key/security device, where the tenancy agreement allows it.
We don't charge tenants for referencing, administration, check-in, renewal, or any other fee not listed above — these are unlawful under the Tenant Fees Act and we don't charge them.
Landlords
Our landlord fees depend on the level of service you choose — tenant find only, rent collection, or full management — and are agreed and confirmed in writing before you instruct us. Get in touch for a current, no-obligation quote for your property.
Client money protection
Tenant deposits are protected in a government-authorised tenancy deposit scheme, and client money is held in accordance with our regulatory obligations. We're members of the following schemes:
Client MoneyProtected
Property RedressScheme member
This page is a general summary and not a substitute for your tenancy agreement or terms of business. If anything here doesn't match what you've been told, please contact us and we'll clarify.